Care coordinator / Receptionist Vacancy
We have an exciting opportunity for a Care coordinator / Receptionist to join our friendly, welcoming, and supportive team. We are seeking a hard-working person, who is committed to and has a genuine interest in helping patients, and who enjoys contributing to the delivery of high-quality health care.
The role can either be for one full time member of staff working 37.5 hours over 4 days or two part time staff members working 19 hours over 2 days each.
Working hours: Tuesday 08:00 – 18:30, Wednesday 08:00 – 18:30 Thursday 08:30 – 18:30 and Friday 08:00 – 18:30 with the flexibility to cover holidays and sick leave as and when required.
Main duties of the job:
Care Coordinator duties
- Answer the telephone promptly and deal with queries appropriately.
- Book appointments and home visits, ensuring that patients are offered the most appropriate appointment for their need.
- Signpost patients to more appropriate services when necessary
- Cancel and rearranging appointments when necessary.
- Process requests for prescriptions and liaising with the pharmacy team.
- Deal with patient requests regarding results of diagnostic tests
- Be the primary link with the social prescribing team, to help co-ordinate the care for patients where non-medical issues may be impacting on their health and well-being, and thus access person-centred local support and education.
- Have the flexibility to be able to cover reception when required during times of annual leave or sick leave.
Administrator duties
- Record and maintain accurate patient information, summarising and coding information onto the patients’ notes using the practice computer system.
- Check, scan and electronically file correspondence from the local hospitals and community services
- Coordinate and organise the Patient Participation Group; liaising with the group members and ensuring the agenda and minutes are completed.
Person specification
Essential
- Experience of working as a team and working with the public
- GCSE English and Maths or equivalent
- Honest, loyal, and trustworthy
- Professional and discrete
- Works well under pressure.
- Organised and hard working
- Punctual and flexible
- Good sense of humour
- Good at resolving conflicts.
- Computer literate
Desirable
- Experience of working in a GP surgery as an administrator or a receptionist
- Experience of using the EMIS Web IT system
For further information or to apply for the position, please email our Practice email address - gp.n84613@nhs.net marking your email FAO: Mrs Dawn Nicholson
Please include a Curriculum Vitae with a cover letter.
References will be requested later.
Closing Date: 15.11.2024