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Care coordinator / Receptionist Vacancy

We have an exciting opportunity for a Care coordinator / Receptionist to join our friendly, welcoming, and supportive team. We are seeking a hard-working person, who is committed to and has a genuine interest in helping patients, and who enjoys contributing to the delivery of high-quality health care. 

The role can either be for one full time member of staff working 37.5 hours over 4 days or two part time staff members working 19 hours over 2 days each.

Working hours: Tuesday 08:00 – 18:30, Wednesday 08:00 – 18:30 Thursday 08:30 – 18:30 and Friday 08:00 – 18:30 with the flexibility to cover holidays and sick leave as and when required.

Main duties of the job:

Care Coordinator duties

  • Answer the telephone promptly and deal with queries appropriately.
  • Book appointments and home visits, ensuring that patients are offered the most appropriate appointment for their need.
  • Signpost patients to more appropriate services when necessary
  • Cancel and rearranging appointments when necessary.
  • Process requests for prescriptions and liaising with the pharmacy team.
  • Deal with patient requests regarding results of diagnostic tests
  • Be the primary link with the social prescribing team, to help co-ordinate the care for patients where non-medical issues may be impacting on their health and well-being, and thus access person-centred local support and education.
  • Have the flexibility to be able to cover reception when required during times of annual leave or sick leave.

Administrator duties

  • Record and maintain accurate patient information, summarising and coding information onto the patients’ notes using the practice computer system.
  • Check, scan and electronically file correspondence from the local hospitals and community services
  • Coordinate and organise the Patient Participation Group; liaising with the group members and ensuring the agenda and minutes are completed.

Person specification

Essential

  • Experience of working as a team and working with the public
  • GCSE English and Maths or equivalent
  • Honest, loyal, and trustworthy
  • Professional and discrete
  • Works well under pressure.
  • Organised and hard working
  • Punctual and flexible
  • Good sense of humour
  • Good at resolving conflicts.
  • Computer literate

Desirable

  • Experience of working in a GP surgery as an administrator or a receptionist
  • Experience of using the EMIS Web IT system

For further information or to apply for the position, please email our Practice email address - gp.n84613@nhs.net marking your email FAO: Mrs Dawn Nicholson

Please include a Curriculum Vitae with a cover letter. 

References will be requested later.

Closing Date: 15.11.2024