Accessible Information

The Accessible Information Standard is mandatory for all organisations that provide NHS or adult social care, including NHS trusts and GP practices.

It ensures people with a disability or sensory loss can access and understand information – e.g. in large print or braille, or from a sign language interpreter.

What we do

• Ask people if they have any information or communication needs, and find out how to meet their needs
• Record those needs clearly and in a set way
• Highlight or flag the person’s file or notes so it is clear that they have information or communication needs
• Share people’s information and communication needs with other providers of NHS and adult social care, when they have consent to do so
• Ensure people receive information that they can access and understand, and receive communication support if they need it.

Patients to whom the standard could apply:

• Patients who have information or communication needs relating to a disability, impairment or sensory loss
• Parents and carers of those patients, where appropriate
• People with visual impairments, who have some hearing or visual loss
• People who are deaf or blind
• People with a learning disability. 

Please inform us if you have any communication or information needs relating to a disability, impairment, language or sensory loss - the practice will always endeavour to accommodate your needs.